COVID-19 is having a dramatic impact on all of us. Thank you for your support during these trying and uncertain times. The Stargazer team is still here, still healthy and shipping orders daily. We will keep you this page updated as the situation evolves.
We want to assure you that all orders are still predicted to arrive on-time, according to the ETA that was provided at the time of your order. If circumstances change, we will be sure to reach out proactively to any customers with open orders who may be affected. As always, you can trust that all in-stock items will ship within one business day.
Our top priority during these uncertain times is the safety of our customers and our employees. We want to go through some of the details of how we are managing the risks associated with the COVID-19 pandemic.
In most cases, shipping/logistics is regarded as a critical service, so orders will still be delivered without issue. As you would expect, we are starting to see occasional shipping delays in some areas, particularly internationally, so please be cognizant of what is happening in your area prior to placing your order.
The WHO and CDC have stated that there's very little risk of catching or spreading COVID-19 by touching cardboard or other shipping materials. Regardless, out of an abundance of caution, we have adopted a regular regimen of disinfecting surfaces throughout the office and shop. Gloves and respirators are being used, as they always are, in the shop. There are no notable changes in this regard, as the safety of our team and the cleanliness of our products is always a priority.
All office personnel have been ordered to work from home. We have scaled back operations to a small production and fulfillment team in order to minimize contact. As mentioned earlier, we are still shipping on-time, according to the ETAs listed on our product detail pages. We will keep those product pages updated with the most current timing.
We will continue to monitor the situation closely and act swiftly to implement any changes. Like many other small businesses, this is a challenging time for Stargazer, and we really appreciate your continued support.
Please reach out to us via email at firstname.lastname@example.org with questions or concerns. We will do our best to respond to all messages within 24 hours.